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Our Terms Shape How Your Account Works

When you open an account with macau138, these terms define how deposits flow through DANA, OVO, GoPay and QRIS, how withdrawals are verified, and what happens if there's…

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macau138 Our Terms Shape How Your Account Works
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How to Reach Us About Terms Questions

Your concerns about how the terms apply to your account matter. We staff multiple contact channels so you can raise disputes, request clarification, or report a…

Live Chat Open the chat widget in the bottom-right corner of the lobby.
Email Support Send account or payout questions to [email protected]. We reply within 24 hours on weekdays.
Account Settings Go to Settings > Account & Verification > Contact Preferences to update how we…
HOW WE PROTECT YOU

Security, Data and Your Rights Under These Terms

Our terms protect your data and your money. We encrypt all transactions, store payment details offline, and never share account information with third parties without your written consent.

Encrypted Deposits

DANA, OVO, GoPay and QRIS payments are encrypted end-to-end. We never store full card numbers or pin codes. Verify the padlock icon in your browser address bar before entering payment details.

Payout Verification

All withdrawals over Rp 1,000,000 require two-factor verification via SMS. You must confirm the receiving account on file before the transfer clears. Mismatched addresses are flagged automatically.

Dispute Timeline

Raise a game or payout dispute within 14 days of the incident. We review the live dealer video, server logs and bet history, then respond in writing within 5 working days.

Data Retention

We keep your account data active for six months after your last login. Inactive accounts are archived but recoverable. Permanent deletion happens 30 days after you request account closure in Settings.

Cookie & Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your language and bet slip. No third-party tracking cookies. Disable cookies in browser settings; you may lose some features.

Request Changes or Access

Email [email protected] with 'Data Subject Request' in the subject line. Include your account ID. We send your full data export or account modification confirmation within 14 days.

Answers to What Players Ask Most

These are the real questions we hear about terms every week. If your question isn't here, open the live chat in the lobby or email [email protected].

Minor breaches—like logging in from a blocked country—trigger a warning email. Serious breaches, such as using fake identity documents or running a betting bot, result in immediate account suspension and forfeiture of pending winnings. We notify you by email with a 48-hour appeal window.

We can amend terms, but only with 14 days' written notice sent to your registered email. If the change affects your rights—like new payout fees—you can close your account penalty-free within that window. Continued play after the deadline means you accept the new terms.

File a dispute in the lobby under Account > Transactions > Dispute. Include your bet ID and what you believe went wrong. We review the game video and server logs within five working days, then email you a decision with the evidence. You can escalate unresolved disputes to [email protected].

Your deposit funds sit in a segregated bank account separate from our operating capital. If macau138 becomes insolvent, your money is protected by banking law. Withdrawals are processed from that account, not from company revenue. Depends on local law for full coverage details.

Accounts remain active indefinitely. If you don't log in for six months, we flag the account as dormant but don't close it. You can reactivate by logging in anytime. Permanent closure happens only when you request it in Settings, and we process the request within 48 hours.

We keep your name, email, phone, payment method and bet history for regulatory and dispute purposes. Request deletion via Settings > Account & Verification > Delete Account, or email [email protected] with your username. Deleted accounts' historical data is archived for 24 months for chargebacks and disputes.

Yes. The same terms cover your account whether you play on the web or the macau138 mobile app. Deposits via DANA, OVO, GoPay and QRIS, withdrawals, bet settlement and dispute processes are identical. App updates may reference updated terms; check the in-app notification or our website.

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